Your tax dollars should
fix this faster.
Report potholes, broken streetlights, and crumbling infrastructure in ten seconds. When your community speaks up together, authorities can't look away.
$786 billion in deferred maintenance.
The American Society of Civil Engineers gives US infrastructure a C- grade. You see it every day. Here's what your city hopes you won't do about it.
You hit a pothole
Average vehicle repair cost: $306. AAA reports Americans spend $3 billion annually on pothole damage. Your city knows. They're counting on you not filing a claim.
You call 311
You wait on hold. You describe the location. You hang up. Nothing happens for weeks. You call again. They have no record of your first call. You give up. They're counting on that too.
Nothing changes
Individual complaints are easy to ignore. There's no public record, no accountability, no consequences. The same potholes reappear every spring. The cycle repeats.
Three reports.
Real consequences.
We turned individual frustration into collective power, automated the paperwork, and made inaction legally expensive.
Report in 10 seconds
Snap a photo. GPS drops your pin. AI identifies issue and severity. Quick mode skips the paperwork. Voice mode works hands-free while driving.
Community verifies
When 3 people report the same issue, it's community-verified. Our witness network asks nearby users to confirm — often within minutes.
Authority notified
At 10 reports, the app generates a professional demand letter — GPS evidence, photos, fiscal impact projections, statutory citation — and prepares it addressed to the right department. You review and send it in one tap.
Clock starts running
A public timer tracks the response. If the deadline passes, the app drafts a formal follow-up notice citing state statute for you to send. The whole community sees who acts and who doesn't.
Tools that make inaction expensive.
This isn't just a reporting app. It's an accountability platform.
Legal demand letter templates
The app generates a formal notice for you to send, citing your state's specific defective-highway statute (MA, RI, NH). Tracks the statutory deadline. You review, sign, and send.
Insurance claim packager
One tap generates a timestamped evidence bundle: GPS proof, photos, notification history, community verification. Everything your insurance company needs.
Fiscal impact math
“Fix this pothole for $75 today, or face $12,000 in liability next year.” The letters show authorities the math. Inaction becomes the expensive option.
Infrastructure grades
Every city that clears the data threshold gets a public A–F grade. Response times, fix rates, severity trends — all transparent. Methodology →
Election district overlay
See which council districts have the most unresolved issues. Know who represents you. Know their record. Vote accordingly.
Contractor accountability
Track which repair contractors do quality work and which ones cut corners. When the same pothole opens three months later, the record shows who signed off.
Video testimonials
Optional 15-second video reporters can attach to their own escalations. Numbers are ignorable. A face saying “this hazard is on my kid's walk to school” is not.
Predictive analytics
Designed to flag where damage will likely occur before it happens — seasonal patterns, decay curves, historical data. Intended for pre-deployment reports as pilots roll out.
Fault Line is a self-help documentation tool, not a law firm. Letters and claim packets are generated for you to review and send yourself. This is not legal advice. For a live claim against a municipality, consult a licensed attorney in your state.
The Shame Index.
Public, shareable, impossible to ignore.
Grades above are sample data — not live measurements. Live grades launch when a city reaches the minimum-data threshold.
This is why it matters.
The workflows Fault Line is built for. These are illustrative — not real users. Be one of our first real stories.
“I hit the same pothole on my commute for six months. It finally destroyed my tire and cost me $400 I didn't have. I reported it to 311 twice. Nothing. I reported it on Fault Line. Seven neighbors did too. It was filled within two weeks.”
“The streetlight on our corner had been out for a year. My daughter walks to school in the dark. I didn't know who to call. Fault Line did it all — found the right department, sent the report, tracked the response. The light was fixed in nine days.”
“As a city council member, I actually appreciate this app. It shows me exactly where the problems are in my district with data I can take to budget meetings. My constituents don't have to call me anymore — I can see it all in real time.”
Have a real Fault Line story? Tell us — with your consent, we'll publish it here.
Built for real life.
Every feature exists because someone needed it.
The data behind the problem.
Research-grade writing on infrastructure economics, municipal accountability, and civic tech.
The $3 billion pothole: an economic autopsy
The headline number is $3B. The real cost is 10× higher. Here's what the data says.
Your city has a legal obligation to fix that road
Every state has a statute that creates liability when cities ignore reported hazards.
Why 311 doesn't work — and what replaces it
No tracking, no accountability, no community. Here's what comes next.
Stop complaining.
Start fixing.
Every report you submit is a vote for better infrastructure. Together, we make it impossible to ignore.
Fault Line runs on solo-maintainer infrastructure. $20/month keeps the escalation email pipeline and hosting running for New England reporters. Every dollar past that funds statute review, more state coverage, and pilot city onboarding.
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